Terms of Service

Last updated: 26 October 2026 · Version 2.0

1. Who we are

The CASASAC website, mobile and web applications and related subscription services (together, the "Service") are provided by EBOX3, SLU (the "Company", "we", "us"), with postal address Apartat de correus 1033, AD500 Andorra la Vella, Andorra, tax identification number (NRT) L714284H, registered in the Register of Companies of the Principality of Andorra (Registre de Societats Mercantils). The Company is the developer and seller of the CASASAC applications in the Apple App Store. You can contact us at info@casasac.com.

2. Acceptance and eligibility

By creating an account, subscribing or using any part of the Service, you enter into a binding agreement with the Company under these Terms. The Service is intended for adults: you must be at least 18 years old and have legal capacity to contract, and the persons you invite to a household must also be adults. Where the law requires it (for example in some US states), the app checks this through the age range your app store shares, or asks you to confirm that you are 18 or older; a person under 18 cannot use the app or subscribe in it. If you use the Service on behalf of another person, you represent that you are authorised to bind them. The Service is offered for private, household use; if you use it for business purposes (for example the business-expense features), you do so as a business and the provisions of these Terms that protect consumers do not apply to that use, to the extent permitted by law.

We may refuse to open an account, to accept an order or to admit a person to the referral program for legitimate and non-discriminatory reasons, including suspected fraud or abuse, a previous termination for breach, unpaid amounts, legal or sanctions restrictions, or the impossibility of verifying the information provided.

3. The Service

CASASAC is a household shopping assistant: shared shopping and to-do lists that can be changed by voice or by hand, a memory of the products your household buys, stores and prices, home stock and best-before dates, coupons and loyalty cards, receipt reading, expenses, statistics and budgets, and further features depending on the plan. Several features use artificial intelligence (Section 11). Feature availability may depend on your plan, your device, your operating system and your connection.

Changes to the Service. We continuously develop the Service and may change, add or remove features, change the content and structure of plans and adjust the usage limits of Section 11 for valid reasons, such as: technical, security or legal requirements; changes in the third-party services the Service depends on (including AI, cloud and app-store providers) or in their prices; the prevention of abuse; or the improvement or simplification of the Service. Changes are made at no additional cost to you during your current billing period. If a change negatively affects your access to or use of a paid feature in a way that is more than minor, we will inform you in advance on a durable medium (for example by e-mail), and you may terminate the affected subscription free of charge within 30 days of that information or of the change, whichever is later; in that case we refund the part of the price paid for the period after termination. Section 6 governs price changes.

4. Accounts and households

You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account, unless it results from a security failure attributable to us. The owner of a household decides who belongs to it and with which role; members of a household see and change its shared lists and, depending on their role, its expenses. Each adult needs their own plan to use the paid features. Notify us promptly of any unauthorised use.

5. Free trial

Every new account includes a 15-day free trial of all features (or the longer trial stated in an offer you accepted, such as a referral invitation), starting when the account is created. No payment details are required for the trial and it does not convert into a paid subscription by itself. After the trial, the applications require an active paid subscription to be used. We may, at our discretion, keep some limited access available without a subscription (for example viewing shared lists or exporting your data); such free access is not part of any paid commitment and may be changed, limited or withdrawn at any time. Your right to obtain a copy of your personal data is not affected. One trial per person; we may refuse or end a trial obtained through multiple or false accounts.

6. Subscriptions, prices and payment

The Service is provided on a subscription basis (a plan, and any optional modules or extras we may offer), billed monthly or annually in advance. Displayed prices include applicable VAT unless stated otherwise; in the United States and other countries where sales tax is added at checkout, prices are shown before that tax, which the App Store, Google Play or our payment page adds. Payments on our website are processed by Redsys, a third-party payment processor; we never receive or store your full card details. By subscribing you authorise recurring charges to your payment method at the then-current price until you cancel. Where we offer modules, a module added to a running subscription is billed in the subscription's own billing period, for a full period, and renews with it. Changing your plan or your billing period starts a new billing period on the day of the change: it is charged in full, including the modules you keep, and the time left in the previous period is not credited. We may change our prices, plans and what each plan includes at any time and without prior notice for new purchases; the price that applies is the one shown when you buy. For a subscription already running, a price change applies from your first renewal after we have notified you (by e-mail, in the app or through the App Store or Google Play) at least 30 days in advance; you may cancel before that renewal to avoid the new price, and continuing the subscription after it means you accept it. Reasons for a price change include changes in our costs (such as hosting and the third-party artificial intelligence services the Service depends on), taxes and the features offered. Where an app store manages your subscription, its own price-change procedure (which may require your consent) also applies.

Non-payment. If a due payment cannot be collected, we will tell you and may try again. While a payment remains outstanding, paid features may be suspended until it is received; if it remains outstanding for 14 days, we may end the subscription. Your lists and data are preserved during suspension, and full access is restored once payment is received. Amounts due remain payable.

7. Cancellation, withdrawal and refunds

You may cancel at any time from your account page or via the contract cancellation page; cancellation, of the whole subscription or of a single module, takes effect at the end of the current billing period, and you keep what you paid for until then. Except where these Terms or mandatory law provide otherwise, fees already paid are non-refundable and no pro-rata refunds are given for partial periods.

If you are a consumer in the EU/EEA, you have the right to withdraw from the subscription contract within fourteen (14) days of its conclusion, without giving any reason, by sending an unambiguous statement (e.g. by e-mail to info@casasac.com); you may use the model withdrawal form annexed to Directive 2011/83/EU, but this is not obligatory. If you requested that the Service begin during the withdrawal period and then withdraw, you shall pay an amount proportionate to the Service provided until you informed us of the withdrawal.

Apple App Store and Google Play purchases. If you buy a subscription as an in-app purchase: payment is charged to your Apple ID (or Google account) at confirmation of purchase; the subscription renews automatically for the same period and at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before the end of the current period; you manage and cancel the subscription, and turn off auto-renewal, in your Apple ID account settings (or Google Play subscriptions) after purchase; any unused portion of a free trial is forfeited when you purchase a subscription, where applicable; and refunds for such purchases are handled exclusively by Apple (or Google) under its own terms, not by the Company. Deleting the app does not cancel a subscription.

8. Referral program

Where the Company runs its referral program ("promote to earn"), an adult account holder may share a personal code or link. The following applies in addition to the program details shown in the app and on the website, which prevail for the figures in force:

• Attribution. Each account can be credited to one referrer only, through the code used at sign-up or entered within 15 days after it. Nobody can refer themselves (including through a second account or address). The program is single-level: a referral of a referral earns nothing.
• Commission. The referrer earns 30 % of the net amount (excluding VAT and other taxes) of each payment that the referred account makes to the Company during the 12 months from that account's first payment. Commission is calculated on the amount the Company actually receives: for website payments, the price excluding VAT; for in-app purchases through the Apple App Store, the price excluding VAT and the store's commission, and only for purchases made in euros. Amounts that are refunded, charged back, revoked or not collected do not generate commission, and commission already credited for them is cancelled.
• Holding period. A commission is held for 30 days (60 days for annual payments) before it is earned. A commission is not owed, and is cancelled, if the underlying payment is refunded, charged back, disputed or reversed during or after that period; amounts already credited or paid out for such a payment are clawed back by set-off against the balance or future commissions, or must be repaid.
• Payout. The earned balance may be converted into free subscription time, or paid out in cash (bank transfer or PayPal) once it reaches at least 20 EUR. Cash payouts are approved manually and may require identity verification or a previous own paid purchase. We may withhold a payout while a verification or a suspected abuse is being reviewed.
• Abuse. We may refuse, cancel or claw back commissions and bonuses, and exclude a participant, in case of fraud, self-referral, fake or duplicate accounts, incentivised or paid sign-ups that are not genuine, spam, misleading statements about CASASAC, the use of our trademarks in paid search ads, or any other breach of these Terms. When you promote CASASAC you must clearly disclose that you earn a commission and comply with advertising, consumer and data-protection law; you must not send unsolicited messages.
• Taxes and status. You are solely responsible for declaring and paying any taxes and social-security contributions due on what you receive, and for any registration your activity requires. Participation creates no employment, agency, partnership or franchise relationship; you may not act or contract in the Company's name.
• Changes. We may change the program terms (percentages, periods, minimums, bonuses), pause it or end it at any time with effect for the future. Commissions already earned under the previous terms remain payable, subject to the rules above.

9. Your content

You keep all rights to the content you put in the Service (lists, products, receipts, photos, notes). You grant the Company a worldwide, non-exclusive, royalty-free licence, for the duration of your use of the Service and of the retention periods set out in the Privacy Policy, to host, store, copy, process, transmit (including to our processors, such as our AI provider), adapt for technical purposes and display your content in order to provide, maintain, secure and support the Service and to prevent abuse. You also grant us a perpetual, irrevocable, royalty-free licence to use your content in aggregated or anonymised form, which no longer identifies you or your household, to operate, analyse and improve the Service (including price comparisons and product data). Where you choose to share price observations with other users, you grant us a licence to use those observations, without any personal data, to improve price comparisons for everyone. You confirm that you have the rights needed to grant these licences. Personal data is processed only as described in the Privacy Policy.

10. Acceptable use

You must not: use the Service unlawfully or to violate the rights (including privacy rights) of others; photograph identifiable people or private documents of others without a legal basis; attempt to breach, probe or circumvent security, usage limits or plan restrictions; reverse engineer, decompile or extract source code except as permitted by mandatory law; use bots, scripts or automated means to access the Service or its AI features, or use them to generate content for purposes unrelated to your household; share your account or resell or sublicense the Service; submit false or misleading price observations; abuse the free trial or the referral program; or interfere with the operation of the Service or other customers.

Sensitive and dangerous products. The Service is a general household shopping and expense tool. It is not designed or intended to scan, photograph, read, identify, count, dose or give any information about: medicines, drugs and other pharmaceutical or medical products, medical devices, health or dietary supplements and infant formula; hazardous or dangerous products, including chemicals, cleaning or garden products with hazard warnings, pesticides, fuels and flammable products, explosives, fireworks, weapons and ammunition; and any product sold only on prescription or under a legal restriction. You must not use the barcode scanner, photo reading, voice assistant or any other feature for these purposes, and you must not rely on anything the Service shows about such products (names, quantities, prices, stock, use-by dates or categories). For these products always follow the label, the package leaflet and the advice of a pharmacist, doctor or the manufacturer. Product data from third-party databases (such as Open Food Facts) may be incomplete or wrong. To the maximum extent permitted by applicable law, the Company accepts no liability for any loss or harm arising from such use.

11. Artificial intelligence and figures

Voice commands, receipt and photo reading, meal ideas and savings advice are produced with the help of artificial intelligence provided by a third party and may be incomplete or wrong. This is an inherent characteristic of these features, which you accept when you use them. Always check what was added to a list or read from a receipt. Prices, savings, forecasts, statistics, budgets, category assignments and price estimates are approximate and based on the data you and other users entered; they are not financial, tax, nutritional, health or medical advice, and the Company does not guarantee their accuracy, completeness or timeliness. Prices in stores may differ from those shown. You remain solely responsible for your purchases, your financial, tax and dietary decisions and for checking allergens and ingredients on the product itself.

Use of AI features is subject to usage limits: each plan and the free trial include a monthly allowance of AI use per account and a daily number of photos that can be read. Your use is metered for this purpose. When a limit is reached the AI features pause until the next day or calendar month, while the rest of the Service keeps working. We may adjust these limits as our costs change (Section 3), and we may suspend AI features for an account whose use is abusive or unusually excessive.

12. Availability, updates and support

We aim for high availability but the Service is provided without uptime guarantees; maintenance, updates or events outside our control may cause interruptions. We may deploy updates to the applications, including updates that are necessary to keep the Service secure and in conformity; you may need to install them to keep using the Service. Support is provided in reasonable business hours through the contact channels indicated on the website.

13. Intellectual property

The Service, including software, design, databases, logos, trademarks, texts and images, is owned by the Company or its licensors and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service for your household during your subscription or trial. All rights not expressly granted are reserved. You may not use the CASASAC name or logo except as allowed for the referral program. Suggestions and feedback you send us may be used freely, without obligation to you. Third-party names of stores and products belong to their respective owners; their mention does not imply endorsement.

14. Warranties

If you are a consumer, you have the legal guarantee of conformity of digital content and services provided by mandatory law (in Spain, the Consolidated Text of the General Law for the Defence of Consumers and Users, TRLGDCU), and nothing in these Terms limits it. Beyond that legal guarantee and to the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", and the Company gives no other warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, uninterrupted or error-free operation, accuracy of AI output or of prices and estimates, or non-infringement.

15. Limitation of liability

To the maximum extent permitted by applicable law: (a) the Company shall not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, revenue, savings, data or goodwill, or for purchases or financial, tax or dietary decisions made on the basis of the Service, AI output, prices or estimates; (b) the Company is not liable for content entered by you or other users, for third-party services, stores or websites, or for loss of data that you could have avoided by using the export function; and (c) the Company's total aggregate liability for all claims arising out of or relating to the Service shall not exceed the amounts you paid to the Company for the Service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for wilful misconduct (dolo) or gross negligence, for death or personal injury, for liability under product-liability law, or any other liability or consumer right that cannot be excluded or limited under mandatory applicable law, including your remedies under the legal guarantee of conformity.

16. Indemnity

To the extent permitted by applicable law, you will indemnify and hold the Company, its directors and employees harmless from third-party claims, damages, fines and reasonable expenses (including reasonable legal fees) arising from your culpable breach of these Terms, your unlawful use of the Service, your content, your promotion of the Service under the referral program, or your violation of third-party rights.

17. Suspension and termination

We may suspend your access, in whole or in part (for example only the AI features or the referral program), or terminate your account, if you seriously or repeatedly breach these Terms, including in case of fraud, payment abuse, abuse of the AI features, of the free trial or of the referral program, security threats or unlawful use, or if required by law or by a competent authority. Where reasonable, we will first warn you and give you an opportunity to remedy the breach; in urgent or serious cases we may act immediately and inform you afterwards with the reasons. Where we terminate for your breach, you are not entitled to a refund of the current period except where mandatory law requires it, and we may set off amounts you owe us.

We may also terminate the Service or your subscription for other valid reasons with at least 30 days' notice; in that case, prepaid unused periods are refunded pro-rata. Sections that by their nature should survive (including 8 for earned commissions, 9, 11, 13 to 16 and 21 to 24) survive termination.

18. Force majeure

The Company is not liable for any failure or delay caused by events beyond its reasonable control, including outages, changes or discontinuation of third-party services the Service depends on (artificial-intelligence providers, cloud hosting, payment processors, app stores, e-mail and telecommunications networks), cyberattacks despite appropriate security measures, natural disasters, epidemics, war, strikes, or acts of authorities. Your rights under the legal guarantee of conformity are not affected.

19. Privacy

Our processing of personal data is described in the Privacy Policy.

20. Changes to these Terms

We may amend these Terms for valid reasons, such as changes in the law or case law, in the Service, plans or referral program, in third-party services the Service depends on, or to address abuse. For material changes we will give notice (e.g. by e-mail or in the app) at least 30 days before they take effect, and we may ask you to accept the new version in the app. If you do not accept, you may cancel your subscription before the effective date without any charge for the change; continuing to use the Service after the effective date constitutes acceptance.

21. Governing law and jurisdiction

These Terms are governed by the laws of the Principality of Andorra. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings, and may only be sued, in the courts of your country of residence or in any other court that mandatory consumer law allows; you may also turn to the consumer bodies and dispute-resolution procedures available in your country. If you are not a consumer, any dispute shall be submitted to the exclusive jurisdiction of the courts of the Principality of Andorra.

22. Apple App Store and Google Play

If you obtained the application through the Apple App Store, these Terms are concluded between you and the Company only, not with Apple Inc. ("Apple"); the Company, not Apple, is solely responsible for the application and its content, its maintenance and support, any product warranty, and any claims relating to it (including product liability, legal or regulatory compliance, consumer protection, privacy and intellectual-property claims). The licence in Section 13 is limited to use on Apple-branded products you own or control, as permitted by the Apple Media Services Terms and Conditions. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application (if any); Apple has no other warranty obligation. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the application.

23. Language

These Terms are drawn up and executed in English only, which you declare you read and understand (see the notice at the top of this document). Any courtesy translation is for information only; the English version prevails, to the extent permitted by mandatory law.

24. Miscellaneous

Severability. If any provision is held invalid or unenforceable, in whole or in part, the remainder stays in force; for non-consumers, the invalid provision is replaced by a valid one closest to its intent, and for consumers it is replaced by the applicable statutory rules. No waiver. Our failure or delay in enforcing a provision is not a waiver of it. Assignment. You may not assign or transfer this agreement or your account without our prior written consent. We may assign or transfer this agreement, in whole or in part, to a group company or to a successor or acquirer of the business or of the Service, provided that this does not reduce your rights or guarantees under these Terms; we will inform you, and if you object you may terminate before the transfer takes effect. We may use subcontractors to provide the Service and remain responsible for them towards you. Entire agreement. These Terms, the Privacy Policy and your subscription order form the entire agreement between you and the Company regarding the Service and supersede any prior arrangement, without prejudice to your rights as a consumer regarding pre-contractual information and the advertised characteristics of the Service. Notices. We may send you notices by e-mail to the address of your account or in the app.

25. Contact

EBOX3, SLU — Apartat de correus 1033, AD500 Andorra la Vella, Andorra · NRT L714284H · info@casasac.com